Return & Cancellation

Important information about orders, cancellations and returns

1. Custom production
Our products are custom-made for you. Therefore, according to Section 312g Paragraph 2 of the German Civil Code (BGB), there is no statutory right of withdrawal for personalized items.
A return is only possible in case of justified defects within the period.

2. Cancellation
Production begins 30 minutes after receipt of order .
The order can be canceled free of charge within these 30 minutes.
After this period, cancellation is no longer possible or only for a fee of 20% of the purchase price , as materials and working time have already been invested.

3. Complaints & returns in case of defects
If you discover a manufacturing defect (e.g. printing error, seam problem), please contact us within 14 days of receiving the goods with a description and relevant photos.

Returns are only possible after prior arrangement .
The return shipping costs are initially borne by the customer. Reimbursement will be made after inspection by us and our production partner .
The goods must be in their original condition and in their original packaging .
Please do not return any items without authorization or to the manufacturer – the correct return address will be communicated to you on a case-by-case basis.

We examine every complaint carefully and work together to find a fair solution.